AI applied to real-world operations
FieldFlow AI explores the situations of organisations that need to handle requests, mobilise resources and coordinate interventions in the field.
Less manual coordination, more operational visibility
The industry may change, but the problem is often similar: a request comes in, it has to be understood, the right resources identified, an intervention organized and several tools synchronized.
FieldFlow AI aims to automate the repetitive steps while keeping important decisions under the control of business teams.
The environments studied by FieldFlow AI
These use cases represent the environments studied by the project and the types of processes automation can help simplify.
Maintenance & after-sales service
Structure and speed up the handling of intervention requests while keeping operational control.
- Large volumes of requests
- Emergencies that are hard to prioritize
- Variable technical skills
- Regularly disrupted schedules
- Assisted qualification of requests
- Identification of the skills needed
- Matching with available resources
- Scheduling assistance
- Automatically qualify a request
- Identify the skills needed
- Search for available technicians
- Create or update an intervention
- Notify the relevant teams
- Synchronize information with the information system
Facility management
Centralize multi-site requests and ease coordination between internal teams and service providers.
- Requests coming from several sites
- Numerous service providers
- Different business priorities
- Lack of overall visibility
- Centralization of requests
- Qualification and prioritization
- Routing to the right provider
- More consistent tracking of operations
- Centralize multi-site requests
- Prioritize by urgency and criticality
- Route to the right provider
- Coordinate internal teams and service providers
- Update the schedule
- Share the intervention status
Telecommunications
Help teams coordinate network interventions while accounting for skills and location.
- Geographically distributed incidents
- Specialized technical skills
- Short intervention windows
- Frequent reassignments
- Structured analysis of incidents
- Skill-to-intervention matching
- Location awareness
- Easier reorganization
- Qualify a network incident
- Identify the qualified technician
- Factor in the geographic area
- Plan the trip
- Reassign an urgent intervention
- Synchronize operational data
Industry
Ease the organization of technical interventions on critical equipment and installations.
- Large numbers of equipment items
- Different criticality levels
- Specialized skills
- Scattered technical history
- Qualification of the technical need
- Prioritization by criticality
- Skill selection
- History tracking of interventions
- Analyze a technical request
- Identify the equipment involved
- Select the skills required
- Prioritize by criticality
- Schedule the intervention
- Log the operations performed
Technical services
Give managers a more structured view of the requests, resources and interventions to organize.
- Heterogeneous requests
- Sometimes incomplete information
- Manual team management
- Schedule that's hard to maintain
- Centralization
- Detection of useful information
- Assisted assignment
- Operational tracking
- Centralize requests
- Detect missing information
- Assign teams
- Organize time slots
- Track interventions
- Reorganize the schedule
Mobile teams
Organize resources that travel daily between several interventions or customers.
- Many trips
- Geographic constraints
- Changing availability
- Unplanned field events
- Matching based on availability
- Location awareness
- Faster reassignment
- Sharing of field information
- Identify the most suitable resource
- Factor in availability and location
- Limit unnecessary travel
- Quickly reassign an intervention
- Share field information
- Synchronize schedule changes
One technology base for several business processes
Workflows can be adapted to the sector, business rules and tools already in place.
- Qualification and structuring of requests
- Extraction of business information
- Skill / resource matching
- Management of operational constraints
- Intervention scheduling
- Notification automation
- Connection with ERP, CRM and business applications
- Centralization of operational data
FieldFlow AI is designed for organisations that manage…
These situations are the common thread of the scenarios modelled in the prototype.
- Interventions carried out across several sites
- Technicians or mobile teams
- Requests that require qualification and assignment
- Schedules regularly changed by field conditions
A question about the use cases studied?
A question about a scenario, technical feedback or a professional exchange: write to me to talk it through.